1. Who we are
SK AutoSphere Co. Inc. is a company registered in the Republic of Korea. We are responsible for the personal information described on this page, and we handle it under Korea's Personal Information Protection Act (PIPA).
This policy covers this website and the Facebook Pages, Instagram accounts and WhatsApp Business account we operate.
2. What we collect when you message us
When you message us on Facebook Messenger, Instagram or WhatsApp, we receive and keep:
- your name or profile name, and the account ID the platform gives us;
- your phone number (WhatsApp);
- your country, which we take from your phone's country code or from what you tell us, and your city if you give it;
- the messages, photos and files you send us;
- what you ask to buy: the item, quantity, budget and destination;
- the ad or campaign reference, if you reached us from one of our ads.
We only collect what you send us or what the platform provides.
3. What we collect on the website
- Account: email address, name, and whether you are a buyer or a dealer.
- Enquiries and quotes: name, phone, email, destination, and the vehicle or part you asked about.
- Orders: buyer and shipping details, the amount and its status. Card details go directly to Stripe; we never see your card number.
- Newsletter: your email address, if you subscribe.
- Technical: your IP address, used to limit abuse of our forms, and the cookies the site needs to keep you signed in and remember your language.
4. Why we use it
- To answer your enquiry.
- To prepare and send you a quote.
- To follow up on an enquiry you started. We send at most three follow-ups and stop as soon as you reply or ask us to stop.
- To carry out an order: payment, export paperwork and shipping.
- To keep the records Korean law requires.
5. Who reads your messages
Messages you send to our Pages, Instagram and WhatsApp are read and answered by our staff. They are not processed by AI. Some first replies are standard template messages.
Separately, the website has optional AI tools (a chat assistant and image and document analysis). If you use them, what you type or upload there is sent to Google (Gemini) and OpenAI to produce the answer. Nothing from our Messenger, Instagram or WhatsApp conversations is sent to them.
6. Where it is stored
Messages reach us through Meta's platforms (Facebook, Instagram and WhatsApp), which also process them under Meta's own privacy policy.
We keep your conversations and contact details in our own support inbox, which runs on a server we control, located in France. Your information is therefore transferred outside Korea.
Our staff receive internal reminders about open enquiries, which may include your name and what you asked about.
The website uses Supabase (database, sign-in and file storage), Netlify (hosting), Stripe (card payments), Resend (email) and Upstash (abuse limiting). These providers operate outside Korea.
7. Who we share it with
We do not sell your personal information, and we do not share it for anyone else's advertising.
- Local agents: in some countries we work with a local agent. We pass your name, phone number and request to an agent only after you agree.
- Orders: when you place an order, we share what is needed to complete it with the seller and the shipping carrier.
- Authorities: only where the law requires it.
8. How long we keep it
- Conversations and contact details: deleted 1 year after your last message.
- If the enquiry led to an order: kept for 5 years, the period Korea's E-Commerce Act requires for contract and payment records.
- Website account data: until you delete your account or ask us to.
Deleted data leaves our backups within 14 days.
9. Opting out
Reply STOP in any conversation and we will send you no further follow-ups or promotional messages. You can also block or mute us in the app at any time.
10. Your rights and deletion requests
You can ask us to show you the personal information we hold about you, correct it, delete it, or stop using it. Email info@skautosphere.com. We may ask you to confirm your identity first, for example by messaging us from the same number or account. We cannot delete records the law requires us to keep (section 8).
11. Children
Our services are for adults and businesses. We do not knowingly collect information from children under 14.
12. Security
Connections to our website and inbox are encrypted. Access to the inbox is limited to our staff accounts, protected by two-factor authentication.
13. Complaints
Contact us first at info@skautosphere.com. You can also contact Korea's Personal Information Protection Commission, or the KISA Privacy Infringement Report Center (118 in Korea, privacy.kisa.or.kr).
14. Changes
When this policy changes we update the date at the top of this page.